At Pearls & Whiskey, every appointment is reserved especially for you. Our stylists carefully set aside the time, supplies, and preparation required for each guest. When an appointment is missed or changed without adequate notice, that time usually cannot be filled by another guest.
We understand that unexpected situations happen. This policy allows us to treat every guest fairly while protecting the time and livelihood of our stylists.
Pricing & product fees
Our online prices are starting prices—a helpful guide as you plan your visit. Your final price may vary based on your hair’s length, thickness, texture, current condition, desired result, and the time and product needed. Prices also vary by stylist.
All color services carry a $20 color fee in addition to the listed service price. Brazilian Blowout services carry a $20 product charge in addition to the listed service price.
Your stylist will discuss your service plan and pricing with you before beginning. Any additional services or charges will be explained for your approval.
Cancellations and Rescheduling
We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.
Appointments canceled or rescheduled with less than 24 hours’ notice may result in:
- The forfeiture of any deposit paid; and/or
- A late-cancellation fee that must be paid before another appointment can be scheduled.
A new deposit may also be required to reserve a future appointment.
No-Shows
An appointment is considered a no-show when a guest does not arrive and has not contacted the salon before the scheduled appointment time.
Guests who do not show for an appointment will forfeit their deposit. A no-show fee may also be charged and must be paid before another appointment can be scheduled. A new deposit may be required for the next booking.
Repeated late cancellations or no-shows may require full prepayment for future services or may affect the guest’s ability to schedule future appointments.
Late Arrivals
Please arrive on time so your stylist can provide the complete service and experience reserved for you.
Guests arriving more than 15 minutes late may need to have their service adjusted, shortened, rescheduled, or canceled, depending on the service and the stylist’s remaining schedule.
If the appointment cannot be completed because of a late arrival, it may be treated as a late cancellation. The deposit may be forfeited, and an additional fee may be required before rescheduling.
Arriving late does not guarantee that every scheduled service can still be performed, and the original service charge may still apply when the reserved appointment time cannot be filled.
Choosing Not to Complete a Scheduled Service
Your appointment time is reserved based on the services selected when booking. If you decide after arriving that you no longer want some or all of the scheduled services performed, a fee may apply for the time that was reserved and could not be offered to another guest.
We encourage you to contact the salon before your appointment if you are uncertain about a service. Whenever possible, we will help adjust the appointment in advance.
Services Added During an Appointment
Any additional service requested or approved during an appointment will be added to the final bill.
Before performing an add-on, your stylist will explain the service and its additional cost. By approving the add-on, you accept responsibility for the full charge, including the additional products, supplies, processing time, and professional skill required.
Examples may include additional color, extra product, toners, treatments, added length or density, styling changes, extension services, or other services not included in the original booking.
Respectful Conduct and the Right to Refuse Service
Our stylists are trained professionals and service providers—not personal employees of our guests. Every member of the Pearls & Whiskey team deserves to be treated with courtesy, dignity, and respect.
We will not tolerate behavior that includes:
- Speaking to a stylist in a demeaning, insulting, or threatening manner
- Harassment, intimidation, aggressive behavior, or personal attacks
- Disrespecting a stylist’s professional judgment, time, or boundaries
- Creating an uncomfortable or unsafe environment for our team or other guests
A stylist may stop or decline a service if they feel disrespected, threatened, unsafe, or unable to provide the service appropriately. Pearls & Whiskey reserves the right to end an appointment and refuse future service when a guest’s conduct is inappropriate.
Our stylists have the final say regarding whether they are comfortable accepting someone as a client for future appointments. Salon management will respect and support that decision. Any remaining balance or applicable cancellation charge may still be due when an appointment is ended because of a guest’s behavior.
Deposits
Deposits reserve your appointment time and are applied toward the scheduled service when the appointment is completed.
Deposits are nonrefundable when an appointment is missed, canceled late, rescheduled with less than 24 hours’ notice, or cannot be completed because of a significantly late arrival.
Emergencies and Special Circumstances
We understand that genuine emergencies occur. Exceptions may be considered individually at the salon’s discretion. Please contact us as soon as possible if an emergency affects your appointment.
By scheduling an appointment with Pearls & Whiskey, you acknowledge and agree to this policy.
Thank you for respecting the time, preparation, talent, professional judgment, and livelihood of our salon professionals.